Last updated: 25 June 2026
This page gives a plain-English overview of delivery, cancellations, returns and refunds for orders placed through Herba Help Fit. It is written as a summary so the site does not repeat the full policy text in more than one place.
Quick summary
- Orders are accepted only where both billing and delivery addresses are in the United Kingdom.
- Standard UK delivery is £5.99, and orders of £75 or more qualify for free UK delivery.
- Standard UK delivery normally takes 2-3 working days after dispatch; target delivery dates are always less than 30 days from the order date.
- You may cancel before delivery and usually within 14 days after receiving the products.
- Herbalife products are covered by a 30-day customer satisfaction guarantee, subject to the published exclusions.
Delivery overview
The seller on this website is Alexandru Chiritoiu trading as Herba Help Fit, an Independent Herbalife Member (Member ID 07Y1034725). This website is not the official Herbalife website. Orders are fulfilled and dispatched by Herbalife (U.K.) Limited and its couriers on behalf of the seller, so the parcel and the dispatch note inside it may show Herbalife (U.K.) Limited as the shipper. Your seller and contract partner for every order placed on this website remains Alexandru Chiritoiu trading as Herba Help Fit.
Standard UK delivery is £5.99. Orders of £75 or more qualify for free UK delivery. Standard UK delivery normally takes 2-3 working days after dispatch, and any target delivery date will be less than 30 days from the order date.
After you place an order, you receive confirmation and, where available, dispatch or tracking details. Delivery is complete when the products are physically delivered to you or to someone you nominate to receive them.
If a product is unavailable, if there is a pricing or description error, or if an order cannot be accepted, we will contact you and refund any payment already taken for the affected products.
For the complete delivery wording, read the Delivery Policy.
Returns & refunds overview
If you are not satisfied with an Herbalife product, you can request support under the Herbalife 30-day customer satisfaction guarantee. You may be asked to return the unused portion, original labels or empty containers with proof of purchase.
Your UK cancellation rights also allow you to cancel before delivery and usually within 14 days from receiving the products. After cancellation, products should normally be sent back within 14 days to the return address we provide.
Return postage is normally your responsibility when you change your mind or use the satisfaction guarantee. If the product is damaged, faulty, incorrect or not as described, we cover the reasonable return cost and review the issue in line with your consumer rights.
Approved refunds are normally made to the original payment method no later than 14 days after the returned products are received, or after you provide evidence that they were sent back.
For the complete return wording, including exclusions, read the Returns & Refunds Policy.
Need help?
For Herba Help Fit order support, email info@herbahelpfit.com or message +44 7554 446640 on WhatsApp. For support with the Herbalife satisfaction guarantee, you may contact Herbalife Customer Service on 0203 535 0908.