Last updated: 25 June 2026
We want you to be happy with your order. This policy explains the Herbalife customer satisfaction guarantee, your UK cancellation rights, return costs and refund timing. It does not affect your statutory rights.
1. Herbalife 30-day customer satisfaction guarantee
Retail customers and Preferred Customers may request a refund, product exchange or credit note if they are not satisfied with an Herbalife product purchased from us or another Herbalife Independent Member. The request must be made within 30 calendar days from the date you receive the product.
To use the satisfaction guarantee, you may be asked to return the unused portion of the product, the original labels or empty containers, together with proof of purchase or your order invoice. Return postage is normally your responsibility unless the product is damaged, faulty or not as described.
Herbalife’s published refund policy excludes app subscriptions and personalised supplements from refunds or exchanges. These exclusions apply only where such products are offered.
2. Your 14-day right to cancel
You may cancel your order at any time before the products are delivered. After delivery, you may also cancel within 14 days from the date you receive the products by sending us a clear statement that you want to cancel.
After you notify us that you are cancelling, you must return the products to the return address we provide, or supply evidence that you have sent them back, within 14 days from your cancellation notice.
For a valid cancellation, we refund the price paid for the returned products and the standard outbound delivery cost. If you chose a more expensive delivery option, only the standard delivery cost is refunded.
3. How to start a return
- Email info@herbahelpfit.com with your order number and what you would like to return.
- We will confirm the return address and next steps.
- Send the items back to us, keeping proof of postage.
You may also contact Herbalife Member Services on 0203 535 0908 if you need support with the Herbalife customer satisfaction guarantee.
4. Who pays for return postage
- If you return a product because you changed your mind or are using the satisfaction guarantee, you normally pay the return postage and are responsible for the safe return.
- If the product is damaged, faulty or not as described, we cover the reasonable cost of returning it.
If you do not return products after cancelling, we may deduct the reasonable cost of recovering them from any refund due. If products have reduced in value because they were handled beyond what was needed to inspect them, that reduction may also be deducted from the refund.
5. How and when you are refunded
Refunds are made without undue delay and no later than 14 days from the day we receive the returned products, or from the day you provide evidence that you sent them back, if earlier. We may withhold the refund until one of those things happens.
Refunds are made using the same payment method you used to place the order, unless we agree otherwise. No fee is charged for the refund.
6. Damaged or faulty items
If your order arrives damaged, faulty, incorrect or not as described, contact us as soon as reasonably possible at info@herbahelpfit.com. We will review the issue in line with your consumer rights and, where appropriate, arrange a refund, replacement or another suitable remedy.
7. Contact
For any return or refund question, contact info@herbahelpfit.com or +44 7554 446640 (WhatsApp). For support with the Herbalife satisfaction guarantee, you may contact Herbalife Customer Service on 0203 535 0908.