Privacy Policy

Last updated: 8 March 2026

"Herba Help Fit" is the name of this website only. The seller on this website and the data controller responsible for personal information collected through this website is Alexandru Chiritoiu, Independent Herbalife Member (Member ID: 07Y1034725), of 5 Edge Street, Burslem, Stoke-on-Trent ST6 4HJ, United Kingdom.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through this website, or otherwise communicate with us.

Personal information we may collect

• your name, billing address, shipping address, phone number, and email address;
• order and transaction details, including products purchased, returns, refunds, and payment confirmation details;
• communications you send to us, including customer support messages and enquiries;
• device and technical information such as IP address, browser type, and general website usage data;
• account information, if customer accounts are available and used on this website.

How we collect personal information

• directly from you when you place an order, contact us, or submit information through the website;
• automatically through cookies and similar technologies when you browse or use the website;
• from Shopify and service providers that help us process orders, payments, shipping, and store operations;
• from third parties where needed to complete services you request, such as payment processing or delivery.

How we use personal information

• to process and fulfil orders, payments, shipping, returns, and refunds;
• to communicate with you about your order, enquiry, or customer support request;
• to operate, maintain, secure, and improve the website and store services;
• to detect fraud, misuse, security incidents, or other unlawful activity;
• to comply with legal, tax, accounting, and regulatory obligations;
• where permitted by law, to send marketing communications or show relevant advertising.

Lawful bases for processing

Where UK GDPR or EEA GDPR applies, we rely on one or more lawful bases depending on the circumstances:

• performance of a contract, including processing orders, payments, delivery, returns, and customer support;
• compliance with legal obligations, including accounting, tax, fraud prevention, and record-keeping requirements;
• legitimate interests, including operating, securing, and improving the website and communicating with customers;
• consent, where required, for example for certain marketing communications or optional cookies.

How we may disclose personal information

• with Shopify and service providers that help run the store, process payments, ship orders, host data, or provide analytics;
• with delivery, payment, and technology partners where needed to complete the services you request;
• where required by law, legal process, or to protect our rights, customers, or business;
• with advertising or marketing providers, where enabled and permitted by law.

Shopify

This website is hosted by Shopify. Shopify processes personal information to help provide and improve the store services. In most cases, Alexandru Chiritoiu is the controller of customer personal information collected through this website, and Shopify acts as a processor or service provider on his behalf. Shopify may also act as a controller for certain processing activities described in Shopify's own privacy materials.

You can learn more at https://privacy.shopify.com/.

Cookies and similar technologies

This website may use cookies and similar technologies to operate the store, remember preferences, support checkout, measure website performance, and improve customer experience. Where required by law, cookie choices are presented through the store's consent tools.

International transfers

Personal information may be processed outside the United Kingdom or European Economic Area, including by Shopify or service providers. Where required, appropriate transfer safeguards are used.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our policies.

Your rights

Depending on where you live, you may have rights in relation to your personal information, including the right to access, correct, delete, restrict, object, withdraw consent where applicable, and request portability in certain circumstances.

We may need to verify your identity before responding to a request. We will respond as required by applicable law.

Complaints

If you have a complaint about how your personal information is handled, please contact us first. If you are in the United Kingdom, you may also contact the Information Commissioner's Office at https://ico.org.uk/.

Contact

Alexandru Chiritoiu
Email: info@herbahelpfit.com
Phone: +44 7554 446640
Address: 5 Edge Street, Burslem, Stoke-on-Trent ST6 4HJ, United Kingdom